Frequently Asked Questions
Have questions about wine shipping boxes, pulp wine shippers, wine storage boxes, beer shippers, shipping times, returns, or custom packaging? This FAQ covers the most common questions about ordering, delivery, tracking, product selection, and volume pricing at WineShippingBoxes.com. If you need additional help, our team is always happy to assist.
How quickly will my order ship?
Most orders ship within 1–3 business days after you receive your order confirmation email, excluding weekends and holidays. You will receive another notification once your order has shipped.
How long will my order take to arrive?
Delivery time depends on your location, the products ordered, and the shipping method selected. Most standard orders ship by UPS Ground and typically arrive within 1–5 business days after shipment within the contiguous United States. Expedited shipping options may be available on certain orders.
Do you provide tracking information?
Yes. Once your order ships, tracking information will be sent to you. If you do not receive your tracking details, please email support@wineshippingboxes.com or call 1.877.568.1010.
Do you offer volume discounts?
Many of our products already include quantity-based pricing directly on the product page, with larger quantity breaks and pallet-level pricing on our pulp wine shipper line. If your order quantities exceed the quantity price breaks shown on our website, please email the product description, quantity needed, and shipping destination to sales@wineshippingboxes.com, and a member of our team will review your request.
Which carriers do you use?
We ship using UPS and national LTL motor freight carriers. Depending on the size and weight of your order, shipments may be sent via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, or motor freight (LTL).
Do you ship from more than one warehouse?
Yes. Orders ship from the closest available distribution warehouse whenever possible. If an item is not available at the nearest location, it may ship from another warehouse, which could result in split shipments or different delivery times for items in the same order. We currently ship from Jacksonville, Florida, and Reno, Nevada.
Can I pick up my order instead of having it shipped?
If you would prefer to pick up your order and avoid shipping charges, please contact our sales department at sales@wineshippingboxes.com for assistance.
Do you ship internationally?
Yes. For international shipments, please contact our sales department at sales@wineshippingboxes.com for freight information and shipping options to your destination.
What happens if my order ships by motor freight (LTL)?
Some oversized, bulky, or heavy items ship via LTL motor freight rather than standard parcel service. Freight shipments may require additional transit time based on carrier availability, and we may contact you to arrange a delivery window if needed.
Are residential freight deliveries curbside?
Yes. Residential LTL freight deliveries are generally curbside unless additional services are requested. Extra charges may apply for inside delivery, missed delivery appointments, re-deliveries, or other special services.
Are shipping charges shown at checkout?
Shipping charges for most orders are calculated and displayed at checkout. Some oversized or surcharge items may require additional shipping charges based on product size, weight, quantity, or delivery area.
How do you handle backorders?
We work hard to keep popular products in stock, but from time to time an item may be temporarily unavailable. If part of your order is backordered, we may ship the items currently in stock first and send the remaining items as soon as they become available. We do not charge double shipping fees on backordered products.
Can I place an order without ordering online?
Yes. If you prefer not to place your order online, you may call us at 1.877.568.1010 to place your order by phone.
Do you accept checks over the phone?
Yes. We gladly accept checks over the phone. Please call 1.877.568.1010 and follow the prompts to be connected with our sales team.
Do you offer custom-printed boxes and packaging?
Yes. We offer custom-printed boxes and packaging for customers looking to add branding, logos, or custom designs. For more information, please email sales@wineshippingboxes.com or call 1.877.568.1010.
Do you sell to resellers, and can you blind ship orders?
Yes. If you are a reseller or distributor, we can blind ship your order or ship it under your company’s name.
How do I choose the right wine shipper or box?
The best option depends on the number of bottles you are shipping, the type of protection you need, and whether you are looking for a complete shipping kit, molded pulp shipper, outer box, storage box, foam shipper, air cushion solution, or related packaging supplies. If you are unsure which product is right for your application, please contact us and we will be happy to help.
Do you offer packaging for products other than wine?
Yes. In addition to wine shipping boxes and pulp wine shippers, we also offer wine storage boxes, beer shippers, air cushion shippers, foam shippers, jar shippers, bottle wraps, wine and beer carriers, and other packaging supplies.
What is your return policy?
To qualify for a return for credit, all returns must have an RMA number and be initiated within 30 days of purchase. Returned merchandise must be sent back in its original box, double-boxed, and include a copy of the invoice. All merchandise must be received in its original packaging, in resaleable condition, and include all parts and accessories if applicable.
Are there any return restrictions?
To help us process returns as quickly as possible, returned items must be unused, complete, and in resaleable condition. Shipping charges are generally non-refundable, and return shipping is typically the customer's responsibility. However, if the return is due to our error on our end, we will cover the return shipping cost. Please note that partially used merchandise cannot be accepted, and non-defective returns may be subject to a 10% processing fee.
What if my order arrives damaged, defective, or short?
All claims for defects or shortages must be made within 7 days of receipt of goods. If your order arrives damaged, incomplete, or defective, please contact us as soon as possible so we can help resolve the issue promptly.
How can I contact WineShippingBoxes.com?
You can reach our team using the contact information below:
Sales Email: sales@wineshippingboxes.com
Customer Service Email: support@wineshippingboxes.com
Toll Free: 1.877.568.1010